Shipping policy
This Shipping and Delivery Policy explains how we process and ship your order and what happens if there are issues along the way. By placing an order, you agree to this Policy, which is incorporated into our Terms of Service.
At a Glance
* Order processing: 1 to 3 business days.
* Total estimated delivery: 6 to 11 business days from order placement.
* Tracking provided once your order ships.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation. Business days are Monday through Friday, excluding United States federal holidays. You will receive an order confirmation email immediately after placing your order, and a separate shipping confirmation email with tracking information once your order ships. Orders placed on weekends or holidays begin processing on the next business day.
Shipping Timeframes
Orders are typically delivered within 6 to 11 business days from the date of order placement. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary based on your delivery address, carrier delays or capacity issues, peak shipping seasons, and address verification issues. We are not liable for delivery delays caused by factors outside our reasonable control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the size of your order. Your final shipping cost is displayed before you complete your purchase. We periodically offer free shipping promotions.
Address Accuracy
Please check your shipping address before completing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by you. If a package is returned to us, refused, or marked undeliverable because of an incorrect address, we may charge you for reshipment costs, deduct reshipment costs from a refund, or cancel the order and refund the product price less any non-recoverable shipping costs.
If you realize you entered an incorrect address after placing your order, contact us immediately at support@realifestation.com and we will make reasonable efforts to correct the address before shipment.
Lost, Stolen, or Damaged Packages
Packages marked as delivered. If carrier tracking shows your package as delivered but you have not received it, check with neighbors and household members, look near alternate entrances or with building management, and contact your local postal service or carrier. If the carrier confirms delivery to the address you provided, we consider the package delivered and are not responsible for replacement.
Packages lost in transit. If your tracking has not updated for more than 14 days and the carrier confirms the package as lost in transit, contact us at support@realifestation.com. We may provide a replacement or refund for confirmed lost packages at our discretion.
Damaged packages. If your package arrives damaged, photograph the damaged packaging and product and contact us at support@realifestation.com within 7 days of delivery with the photographs and your order number. Damaged item resolution follows the process in our Refund and Return Policy.